All purchases of air conditioning solutions made online are subject to a full money-back guarantee up to and during the site survey. During the site survey, the engineer will confirm the solution is fit for purpose and will also confirm that installation is a standard installation. If the engineer offers a more appropriate solution or determines the installation as non-standard, a revised price & solution is provided. A full money-back guarantee on the placed order will be fulfilled at this point. Should the customer wish to go with the revised solution or accept the adjusted price for the non-standard installation, a new order will be created.
Price of the solution will only be adjusted if the distance of the pipework is in excess of 15m or if in the event the solution is not fit for purpose (wall space not available, or other constraints arise). An alternative solution will be provided and price disclosed. You can request full money back guarantee at this point.