Art of Air is committed to ensuring that your personal information is protected and never misused.
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at Art of Air in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At Art of Air we:
- Will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.
- Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
- Make sure your personal information is always secure and protected.
- Are fair and transparent about how we use the personal information we hold.
- Only ever use your personal information for the purpose that you trusted us to use it for.
- Respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
- Take responsibility for the personal information that we hold about you.
What personal information do we collect?
Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more detail on how we use your personal information, please see the section titled “How do we use your personal information?”.
|Personal data item||description||Captured when||use|
|Name||Your name||*contact form* book service* get quote *place an order||To identify you|
|address||The location of the house into which you wish to install the product||*Book service*place an order*get quote||To locate the installation site, service site and or place of site survey|
|Your email address||Contact formPlace orderGet quoteBook service||To communicate with you, to remind you of services due and to promote offers or share relevant information with you regarding your product / service.|
|Telephone||Your contact telephone number||Contact usBook servicePlace orderGet quoteAsk a question||For communication with you regarding the install, service or survey. To verify appointment times of installation, service or survey. To respond to queries you have.|
|Payment Information||Your payment information||Place an order||To complete the financial transaction for the exchange of goods and services only and to provide refunds to you if necessary.|
|Home details||Information regarding the type of construction, layout, size & age and purpose of your room, rooms or home||Get quotePlace an ordercontact||To provide you with a fit for purpose product and or solution.|
Information you share with us
We collect personal information that you share with us when you contact us or interact with us through our website, via email, over the phone, or in person at, stands and events, or during our site visits for surveys or services.
For example, you will provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information, or rate or review our services & or products on our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. When you place an order with us, book a service or a site survey, we will need that information to be able to provide you with a product or service that you have asked for; for example, we need your payment information, address, and contact details. When making a query with us, we will need your contact details to respond.
When updating your account information, you will be asked to provide us with information about your household, your home’s construction, and other information that will impact the product, repair, maintenance or installation of an Art of Air product or solution. All of that information is optional, which means that you can choose whether or not to provide it; you can also ask us to delete it at any time by contacting Art of Air customer service or by e-mailing our global privacy team at email@example.com.
Information from your online interactions
We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites and users of our apps, whether you actively provide us with that information or merely browse our websites or use our apps. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites or apps.
We use this information so that we can see how well our websites and apps are working, how they are used and what users look at most.
We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube and on social media).
For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy. Please note that we do not currently respond to Do Not Track (DNT) signals.
As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at Art of Air which we think you might like to know about; whether it’s our latest product announcements, service offers or service reminders, offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?’
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what’s happening at Art of Air (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).
We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you will be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled ‘Your controls and choices’).
We love interacting with you on social media.about your Art of Air experience (products, solutions, services), or to publicly review your experience with Art of Air. We use these reviews to improve our services, and also support other potential clients to make a decision to avail of the Art of Air solutions and services.
The information we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, Line and Snapchat, sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
Information we collect during site visits, or at stands and events
You may share personal information with us when we attend a site visit or when you visit us in person at our stands and events; such as your name, contact details and payment information (see the section above titled “Information you share with us”).
We will film and take photographs at some of our events and exhibitions; we use film and photographs for our business purposes (for example, to post on our social media pages). We will display notices at those of our stands, events or during site visits to let you know that we will collect personal information about you. We may wish to share an installation photo on our social media, and on our website. We will always seek your permission to do so.
Information we collect from third party data providers
We collect information, including aggregated demographic and lifestyle data that provide insights into the relative affluence of households within your neighbourhood, from third party data providers who help us to give you a more relevant owner experience by enabling us to provide offers at the right time, and to give you more relevant services and advice.