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Your right to cancel

Written by Derek Callinan. 4th July 2019

Art of Air Ltds., cancellation policy is set out below. It is in addition to, and does not affect your legal rights as a consumer.


Cancellation Policy for Online Orders

All orders for products placed online are subject to a no quibble full money back guarantee. All products sold on www.artofair.ie require a site survey and subsequent installation by an Art of Air engineer. 

Orders placed online may be cancelled up to 48 hours prior to the confirmed installation date. 

If you wish you to cancel your order, call us or email us at sales@artofair.ie quoting your order number and we will provide you with a full refund. 

A full refund will be issued to the card on which you made the payment. Allow up to 14 days for this refund to reach your bank account. 

Orders placed online that are cancelled within 48 hours of the confirmed installation date are subject to a flat rate penalty of €150. 

If you wish you to cancel your order within 48 hours of the confirmed installation date, call us or email us at sales@artofair.ie quoting your order number and we will provide you with a full refund less the late cancellation penalty of €150.

Refunds will be issued to the card on which you made the payment unless we agree otherwise. Allow up to 14 days for this refund to reach your bank account.

Post Installation

Orders can not be cancelled after installation. Air conditioning units which have been installed and commissioned are subject to the terms as laid out in our Warranty section.


Cancellation Policy for orders for customers who have availed of finance.

If you have used Flexifi our finance partner, please see their terms and conditions for cancellation. These  supercede our own. 


Cancellation Policy for Amended Orders

ur aim is to ensure you get the most out of your Air Conditioning solution so we will check and double check our solution meets your requirements.

The site survey is a really important step in this double checking process.

Order Amendment; If, during the site survey, the original order is amended due to (i) obvious construction restrictions deeming it unable to be installed (ii) the product ordered does not meet the criteria of the home’s construction or customer’s needs, (iii) the installation is non standard or (iv)for any other obvious reasons you reserve the right to refuse the amendment and you may cancel the original order. A full refund will be made to you. 

Orders that are amended and accepted by you are subject to the same terms of cancellation as all orders placed online.


Cancellation Policy for Service & Repair Service Orders

Services are paid on the date of completion by you to the engineer once those services are completed. 

Repairs Services are paid on the date of completion by you to the engineer directly once those repairs are completed. 

All service orders & repair service orders may be cancelled within 24 hours of the service appointment without any penalty. Failure to cancel the service order or repair service order within 24 hours of the appointment will result in a flat rate fee of €50. 

If we start providing the Services at your request before the end of this period then you will be required to pay our charges for the Services carried out prior to you issuing the cancellation request.

You will not have the right to cancel your Order for Services once we have completed those services.

If you wish you to cancel your service order & repair service order, please call us or email us at sales@artofair.ie quoting your order details.


Cancellation Policy for orders for whole home or partial home installation.

Whole home & partial home AC solutions are orders are initiated using our concierge quotation service and are defined as installations that involve any of the following (i) more than one indoor unit, (ii) whole home solutions. 

Orders for whole or partial home solutions are placed via email in response to an emailed quotation issued by Art of Air Ltd.  

Orders for whole or partial home solutions, made via email may be cancelled up to 48 hours prior to the confirmed installation date. 

If you wish you to cancel your order, call us or email us at sales@artofair.ie quoting your order number and we will provide you with a full refund. 

A full refund will be issued to the card on which you made the payment. Allow up to 14 days for this refund to reach your bank account. 

Orders for whole or partial home solutions, that are cancelled within 48 hours of the confirmed installation date are subject to a flat rate penalty of €150. 

If you wish you to cancel your order within 48 hours of the confirmed installation date, call us or email us at sales@artofair.ie quoting your order number and we will provide you with a full refund less the late cancellation penalty of €150.

Refunds will be issued to the card on which you made the payment unless we agree otherwise. Allow up to 14 days for this refund to reach your bank account.


Our Right to Cancel 

Art of Air reserves the right to cancel all orders up to and including the date of installation or supply of services. We reserve the right to refuse to provide the Services and cancel your Order where we have reasonable grounds for doing so (such as concerns over the safety of our employees and contractors or where you ask us to perform the Services in a manner that contradicts our reasonable recommendations). If we cancel your Order in these circumstances, you will receive a refund of the price paid. Refunds will be issued to the card on which you made the payment unless we agree otherwise. Allow up to 14 days for this refund to reach your bank account.